Quanton's World of Business Process Automation

To launch our 2021 content season, we take a look back at 2020 and the year that was - through the eyes of you, our readers, listeners and viewers. From Hyperautomation to Intelligent Automation, Machine Learning and Conversational AI, we review the five pieces of content that most caught your attention, according to our analytics - and look forward to 2021 as the year rapidly builds momentum. 

The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale.

Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.

Data is both a dependency and by-product of everything we do – from events in daily life like checkout-less shopping to solving the major problems of the world like a vaccine for Covid-19.

The only question for businesses is whether we are collecting the data and using it for strategic advantage.

Ken Grohe, President and Chief Revenue Officer for Weka, shares his views on the cost of the misuse of data and how businesses can create the foundation for competitive advantage.

When humans and robots come together in hybrid financial services. 

It’s an admirable aim. But sadly it’s also one that is proving challenging.

Getting financial advice is still seen very much as the domain of the rich. For the average New Zealander its generally not on the radar.

Can robots and AI help? In a digital world, are we ready for robots to provide us with financial advice?

Colin Priest, VP of AI Strategy for DataRobot and evangelist for Intelligent Automation shares his perspectives on the future of business process automation with Intelligent Automation.

Technology advancements over the past two-three years mean that Intelligent Automation is more accessible and practical than ever; we have moved past the hype, but adoption is still limited to the innovators and there are barriers for businesses.

For the early adopters who are prepared to push the limits and boundaries, Colin offers his thoughts on what it takes to start with an IA journey.

Ever since Robotic Process Automation became widely understood people have been talking about the potential to combine automation capability with other smart technologies like AI and Machine Learning. As the ideas took shape the notion was referred to interchangeably as Intelligent or cognitive Automation.

At Quanton we believe Intelligent Automation is now a practical reality and represents considerable opportunity for organisations who are expediting digital transformation imperatives.

It is all about connection and people – both internal teams and customers. 

That was the clear message at a recent InsurTech webinar where a great panel from the New Zealand insurance market discussed the need for resilience, new operating models and automation in the world of insurance – and how their companies have adapted and plan to continue to evolve moving forward.

Robotic Process Automation creates untapped opportunities for the healthcare sector. Here at Quanton we’ve recently had the opportunity to work with OmniHealth, a Kiwi primary care provider working to ensure there are strong, effective and sustainable general practice systems for the future.

And, our work with OmniHealth has seen us develop a Robotic Assistant in under five weeks that is giving doctors back more time to spend with their patients.

90-Days to immediate value with in-year pay-back

Automation is a strategic lever that will help innovative leaders drive rapid change to expedite the speed of transformation and support short-term business imperatives. Implemented correctly, Automation has the potential to provide immediate benefit with in-year pay-back on the total cost of ownership. And it’s possible to deliver a pilot into live production in under 90-days – we know this because we’ve done it for multiple clients.

Qualifying Robotic Process Automation with help from UiPath's Martin Milthorpe

Robotic Process Automation (RPA) is the fastest-growing segment of the global enterprise software market, according to analyst firm Gartner, but like any technology, it has had its growing pains. While there are a number of local success stories, most local companies have yet to fully harness the potential of the technology.