--- title: Quanton Business Process Automation | Conversational AI description: Conversational AI | --- [![Quanton](https://content.quanton.co.nz/hs-fs/hubfs/NEW_Quanton%20Logo%20landscape%20Colour_Hires-01-1.jpg?width=1232&height=237&name=NEW_Quanton%20Logo%20landscape%20Colour_Hires-01-1.jpg "Quanton")](http://www.quanton.co.nz/) - [Return to Main Website](https://www.quanton.co.nz/) - Helpful Content - [Case Studies](https://www.quanton.co.nz/helpful-content/case-studies/) - [White Papers](https://www.quanton.co.nz/helpful-content/downloads/) - [Who We Are](https://www.quanton.co.nz/about-quanton/) - [Contact Us](https://www.quanton.co.nz/contact-us/) # Quanton's World of Business Process Automation [![](https://content.quanton.co.nz/hubfs/Top%205%202020%20Title.jpg)](https://content.quanton.co.nz/blog/2020-the-year-that-was-in-business-process-automation) ## [2020: The Year That Was In Business Process Automation](https://content.quanton.co.nz/blog/2020-the-year-that-was-in-business-process-automation) 23-Feb-2021 10:15:00 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [Unattended Automation](https://content.quanton.co.nz/blog/topic/unattended-automation), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Machine Learning](https://content.quanton.co.nz/blog/topic/machine-learning), [Natural Language Processing](https://content.quanton.co.nz/blog/topic/natural-language-processing), [Business Process Automation](https://content.quanton.co.nz/blog/topic/business-process-automation), [Conversational AI](https://content.quanton.co.nz/blog/topic/conversational-ai) [0 Comments](https://content.quanton.co.nz/blog/2020-the-year-that-was-in-business-process-automation#comments-listing)   To launch our 2021 content season, we take a look back at 2020 and the year that was - through the eyes of you, our readers, listeners and viewers. From Hyperautomation to Intelligent Automation, Machine Learning and Conversational AI, we review the five pieces of content that most caught your attention, according to our analytics - and look forward to 2021 as the year rapidly builds momentum.  [Read More](https://content.quanton.co.nz/blog/2020-the-year-that-was-in-business-process-automation) [![](https://content.quanton.co.nz/hubfs/blog_4dec_final.jpg)](https://content.quanton.co.nz/blog/conversational-ai-global-trends) ## [Conversational AI:A Global Perspective CX Automation Leader Liam Delap](https://content.quanton.co.nz/blog/conversational-ai-global-trends) 08-Dec-2020 10:15:00 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [Natural Language Process](https://content.quanton.co.nz/blog/topic/natural-language-process), [NLG](https://content.quanton.co.nz/blog/topic/nlg), [Natural Language Processing](https://content.quanton.co.nz/blog/topic/natural-language-processing), [Conversational AI](https://content.quanton.co.nz/blog/topic/conversational-ai) [0 Comments](https://content.quanton.co.nz/blog/conversational-ai-global-trends#comments-listing)   The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale. Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.   [Read More](https://content.quanton.co.nz/blog/conversational-ai-global-trends) [![](https://content.quanton.co.nz/hubfs/blog_19Augv2.jpg)](https://content.quanton.co.nz/blog/finding-resilience-and-new-operating-models-in-the-covid-insurance-world) ## [Finding Resilience and New Operating Models in the Covid Insurance World](https://content.quanton.co.nz/blog/finding-resilience-and-new-operating-models-in-the-covid-insurance-world) 21-Aug-2020 11:32:07 / by [Garry Green](https://content.quanton.co.nz/blog/author/garry-green) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [Robotic Process Automation](https://content.quanton.co.nz/blog/topic/robotic-process-automation), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Machine Learning](https://content.quanton.co.nz/blog/topic/machine-learning), [Future Operating Model](https://content.quanton.co.nz/blog/topic/future-operating-model), [Conversational AI](https://content.quanton.co.nz/blog/topic/conversational-ai), [Insurance Sector](https://content.quanton.co.nz/blog/topic/insurance-sector) [0 Comments](https://content.quanton.co.nz/blog/finding-resilience-and-new-operating-models-in-the-covid-insurance-world#comments-listing)   *It is all about connection and people – both internal teams and customers. * That was the clear message at a recent InsurTech webinar where a great panel from the New Zealand insurance market discussed the need for resilience, new operating models and automation in the world of insurance – and how their companies have adapted and plan to continue to evolve moving forward.   [Read More](https://content.quanton.co.nz/blog/finding-resilience-and-new-operating-models-in-the-covid-insurance-world) [All posts](https://content.quanton.co.nz/blog/all) ### Get Content Updates Direct to Your Email - 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At Quanton we transform your operating model to a new, future-focused way of working by helping you build internal capability and find the sweet spots where automation can have the biggest impact on your organisation – with quantifiable benefit. #### Links - [Business Process Automation](https://www.quanton.co.nz/business-process-automation/) - [Automation Technology](https://www.quanton.co.nz/automation-technology/) - [Case Studies](https://www.quanton.co.nz/helpful-content/case-studies/) - Downloads and Free Stuff - Business Cases - [Case Studies](https://www.quanton.co.nz/helpful-content/case-studies/) - [White Papers](https://www.quanton.co.nz/helpful-content/downloads/) - [Pod Cast](https://www.quanton.co.nz/helpful-content/quanton_podcast/) #### Get In Touch [communication@quanton.co.nz](mailto:communication@quanton.co.nz) Office 1, Level 12, Southern Cross Building,, 59 High Street Auckland CBD, New Zealand 1010 Copyright 2026 | Quanton Limited