--- title: Quanton Business Process Automation | Chatbot description: Chatbot | --- [![Quanton](https://content.quanton.co.nz/hs-fs/hubfs/NEW_Quanton%20Logo%20landscape%20Colour_Hires-01-1.jpg?width=1232&height=237&name=NEW_Quanton%20Logo%20landscape%20Colour_Hires-01-1.jpg "Quanton")](http://www.quanton.co.nz/) - [Return to Main Website](https://www.quanton.co.nz/) - Helpful Content - [Case Studies](https://www.quanton.co.nz/helpful-content/case-studies/) - [White Papers](https://www.quanton.co.nz/helpful-content/downloads/) - [Who We Are](https://www.quanton.co.nz/about-quanton/) - [Contact Us](https://www.quanton.co.nz/contact-us/) # Quanton's World of Business Process Automation [![](https://content.quanton.co.nz/hubfs/Conversational%20ai%20header.png)](https://content.quanton.co.nz/blog/automation-and-conversational-ai-the-future-of-customer-service) ## [Automation and Conversational AI - The Future of Customer Service](https://content.quanton.co.nz/blog/automation-and-conversational-ai-the-future-of-customer-service) 05-Feb-2020 10:15:00 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [AI](https://content.quanton.co.nz/blog/topic/ai), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [NLG](https://content.quanton.co.nz/blog/topic/nlg), [Natural Language Processing](https://content.quanton.co.nz/blog/topic/natural-language-processing), [Customer Service Automation](https://content.quanton.co.nz/blog/topic/customer-service-automation), [Chatbot](https://content.quanton.co.nz/blog/topic/chatbot) [0 Comments](https://content.quanton.co.nz/blog/automation-and-conversational-ai-the-future-of-customer-service#comments-listing)   *Conversational AI is a growth area, offering new ears and a mouth for virtual assistants. Add in new arms and legs with automation and Kiwi businesses could reap big returns.* [Read More](https://content.quanton.co.nz/blog/automation-and-conversational-ai-the-future-of-customer-service) [All posts](https://content.quanton.co.nz/blog/all) ### Get Content Updates Direct to Your Email - Recent - Popular - Categories ### Lists by Topic - [Digital Transformation (23)](https://content.quanton.co.nz/blog/tag/digital-transformation) - [Business Process Automation (20)](https://content.quanton.co.nz/blog/tag/business-process-automation) - [Intelligent Automation (18)](https://content.quanton.co.nz/blog/tag/intelligent-automation) - [rpa (17)](https://content.quanton.co.nz/blog/tag/rpa) - [Business Process Management (16)](https://content.quanton.co.nz/blog/tag/business-process-management) - [Operational Excellence (16)](https://content.quanton.co.nz/blog/tag/operational-excellence) - [Robotic Process Automation (16)](https://content.quanton.co.nz/blog/tag/robotic-process-automation) - 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