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The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale.
Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.
Conversational AI is a growth area, offering new ears and a mouth for virtual assistants. Add in new arms and legs with automation and Kiwi businesses could reap big returns.
When you look at RPA or content intelligence, there are so many organisations doing it wrong, making huge mistakes and giving Robotic Process Automation and content intelligence a bad name. Why? In so many cases it comes down to one simple thing: They’ve forgotten the people part of the equation.
Eight technology enablers exist, which when holistically present in a technology mix will provide business leaders with the opportunity to drive short-term business benefit while creating a platform for sustainable digital transformation.
Quanton is excited to officially announce our partnership with ABBYY to provide New Zealand businesses Content Intelligence in Process Automation.
The new partnership will help New Zealand businesses gain the benefits of Optical Character Recognition, Machine Learning (ML) and Natural Language Processing (NLP), which when combined with Robotic Process Automation, will extend the potential breadth and depth of automation and digitally transform operating models.
Robots to the fore – Key insights for New Zealand Business into RPA in 2019
From making artificial intelligence a business reality to closer ties to human colleagues, robotic process automation is gearing up for a strong 2019
Humans will be robots will be forging stronger ties this year as Robotic Process Automation (RPA) move further into the Kiwi business landscape. As the year firmly gets underway, Garry Green, Managing Director for Quanton shares what he believes will be the four biggest trends for Process Automation this year.
