--- title: Quanton Business Process Automation | Intelligent Automation description: Intelligent Automation | --- [![Quanton](https://content.quanton.co.nz/hs-fs/hubfs/NEW_Quanton%20Logo%20landscape%20Colour_Hires-01-1.jpg?width=1232&height=237&name=NEW_Quanton%20Logo%20landscape%20Colour_Hires-01-1.jpg "Quanton")](http://www.quanton.co.nz/) - [Return to Main Website](https://www.quanton.co.nz/) - Helpful Content - [Case Studies](https://www.quanton.co.nz/helpful-content/case-studies/) - [White Papers](https://www.quanton.co.nz/helpful-content/downloads/) - [Who We Are](https://www.quanton.co.nz/about-quanton/) - [Contact Us](https://www.quanton.co.nz/contact-us/) # Quanton's World of Business Process Automation [![](https://content.quanton.co.nz/hubfs/Top%205%202020%20Title.jpg)](https://content.quanton.co.nz/blog/2020-the-year-that-was-in-business-process-automation) ## [2020: The Year That Was In Business Process Automation](https://content.quanton.co.nz/blog/2020-the-year-that-was-in-business-process-automation) 23-Feb-2021 10:15:00 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [Unattended Automation](https://content.quanton.co.nz/blog/topic/unattended-automation), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Machine Learning](https://content.quanton.co.nz/blog/topic/machine-learning), [Natural Language Processing](https://content.quanton.co.nz/blog/topic/natural-language-processing), [Business Process Automation](https://content.quanton.co.nz/blog/topic/business-process-automation), [Conversational AI](https://content.quanton.co.nz/blog/topic/conversational-ai) [0 Comments](https://content.quanton.co.nz/blog/2020-the-year-that-was-in-business-process-automation#comments-listing)   To launch our 2021 content season, we take a look back at 2020 and the year that was - through the eyes of you, our readers, listeners and viewers. From Hyperautomation to Intelligent Automation, Machine Learning and Conversational AI, we review the five pieces of content that most caught your attention, according to our analytics - and look forward to 2021 as the year rapidly builds momentum.  [Read More](https://content.quanton.co.nz/blog/2020-the-year-that-was-in-business-process-automation) [![](https://content.quanton.co.nz/hubfs/blog_9Oct_Q_P.jpg)](https://content.quanton.co.nz/blog/intelligent-automation-with-datarobot) ## [Intelligent Automation - Perspective of DataRobot's VP of AI Strategy](https://content.quanton.co.nz/blog/intelligent-automation-with-datarobot) 13-Oct-2020 10:30:00 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [Artificial Intelligence](https://content.quanton.co.nz/blog/topic/artificial-intelligence), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Cognitive Automation](https://content.quanton.co.nz/blog/topic/cognitive-automation), [Machine Learning](https://content.quanton.co.nz/blog/topic/machine-learning), [Future Operating Model](https://content.quanton.co.nz/blog/topic/future-operating-model) [0 Comments](https://content.quanton.co.nz/blog/intelligent-automation-with-datarobot#comments-listing)     Colin Priest, VP of AI Strategy for DataRobot and evangelist for Intelligent Automation shares his perspectives on the future of business process automation with Intelligent Automation.   Technology advancements over the past two-three years mean that Intelligent Automation is more accessible and practical than ever; we have moved past the hype, but adoption is still limited to the innovators and there are barriers for businesses.   For the early adopters who are prepared to push the limits and boundaries, Colin offers his thoughts on what it takes to start with an IA journey. [Read More](https://content.quanton.co.nz/blog/intelligent-automation-with-datarobot) [![](https://content.quanton.co.nz/hubfs/Main%20Header.png)](https://content.quanton.co.nz/blog/intelligent-automation-the-future-for-business-process-automation) ## [Intelligent Automation - The Future for Business Process Automation](https://content.quanton.co.nz/blog/intelligent-automation-the-future-for-business-process-automation) 25-Sep-2020 15:03:17 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [Artificial Intelligence](https://content.quanton.co.nz/blog/topic/artificial-intelligence), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Cognitive Automation](https://content.quanton.co.nz/blog/topic/cognitive-automation), [Future Operating Model](https://content.quanton.co.nz/blog/topic/future-operating-model) [0 Comments](https://content.quanton.co.nz/blog/intelligent-automation-the-future-for-business-process-automation#comments-listing)   Ever since Robotic Process Automation became widely understood people have been talking about the potential to combine automation capability with other smart technologies like AI and Machine Learning. As the ideas took shape the notion was referred to interchangeably as Intelligent or cognitive Automation.   At Quanton we believe Intelligent Automation is now a practical reality and represents considerable opportunity for organisations who are expediting digital transformation imperatives. [Read More](https://content.quanton.co.nz/blog/intelligent-automation-the-future-for-business-process-automation) [![](https://content.quanton.co.nz/hubfs/blog_19Augv2.jpg)](https://content.quanton.co.nz/blog/finding-resilience-and-new-operating-models-in-the-covid-insurance-world) ## [Finding Resilience and New Operating Models in the Covid Insurance World](https://content.quanton.co.nz/blog/finding-resilience-and-new-operating-models-in-the-covid-insurance-world) 21-Aug-2020 11:32:07 / by [Garry Green](https://content.quanton.co.nz/blog/author/garry-green) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [Robotic Process Automation](https://content.quanton.co.nz/blog/topic/robotic-process-automation), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Machine Learning](https://content.quanton.co.nz/blog/topic/machine-learning), [Future Operating Model](https://content.quanton.co.nz/blog/topic/future-operating-model), [Conversational AI](https://content.quanton.co.nz/blog/topic/conversational-ai), [Insurance Sector](https://content.quanton.co.nz/blog/topic/insurance-sector) [0 Comments](https://content.quanton.co.nz/blog/finding-resilience-and-new-operating-models-in-the-covid-insurance-world#comments-listing)   *It is all about connection and people – both internal teams and customers. * That was the clear message at a recent InsurTech webinar where a great panel from the New Zealand insurance market discussed the need for resilience, new operating models and automation in the world of insurance – and how their companies have adapted and plan to continue to evolve moving forward.   [Read More](https://content.quanton.co.nz/blog/finding-resilience-and-new-operating-models-in-the-covid-insurance-world) [![](https://content.quanton.co.nz/hubfs/Canva%20images/canva-image.png)](https://content.quanton.co.nz/blog/robotic-process-automation-market-growth-and-adoption) ## [Robotic Process Automation: Market Growth and Adoption](https://content.quanton.co.nz/blog/robotic-process-automation-market-growth-and-adoption) 16-Apr-2020 15:09:26 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [Robotic Process Automation](https://content.quanton.co.nz/blog/topic/robotic-process-automation), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Cognitive Automation](https://content.quanton.co.nz/blog/topic/cognitive-automation) [1 Comment](https://content.quanton.co.nz/blog/robotic-process-automation-market-growth-and-adoption#comments-listing)   *Qualifying Robotic Process Automation with help from UiPath's Martin Milthorpe*   Robotic Process Automation (RPA) is the fastest-growing segment of the global enterprise software market, [according to analyst firm Gartner](https://www.gartner.com/en/newsroom/press-releases/2019-06-24-gartner-says-worldwide-robotic-process-automation-sof), but like any technology, it has had its growing pains. While there are a number of local success stories, most local companies have yet to fully harness the potential of the technology. [Read More](https://content.quanton.co.nz/blog/robotic-process-automation-market-growth-and-adoption) [![](https://content.quanton.co.nz/hubfs/BLOG%20Top%205%20automation%20Trends%202020%20Header.png)](https://content.quanton.co.nz/blog/business_process_automation_trends_for_2020) ## [Top 5 Business Process Automation Trends For NZ in 2020](https://content.quanton.co.nz/blog/business_process_automation_trends_for_2020) 18-Feb-2020 10:45:00 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [Robotic Process Automation](https://content.quanton.co.nz/blog/topic/robotic-process-automation), [Unattended Automation](https://content.quanton.co.nz/blog/topic/unattended-automation), [Attended Automation](https://content.quanton.co.nz/blog/topic/attended-automation), [Blue Prism](https://content.quanton.co.nz/blog/topic/blue-prism), [UiPath](https://content.quanton.co.nz/blog/topic/uipath), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Quanton](https://content.quanton.co.nz/blog/topic/quanton) [0 Comments](https://content.quanton.co.nz/blog/business_process_automation_trends_for_2020#comments-listing)     Digital process automation is real; With a rapidly evolving market and technological changes local businesses have to adopt future-ready operating models to remain relevant and sustainable. And business process automation is one important tool which offers that. Kiwi businesses need to consider how they’re going to embrace it to remain competitive.   Here’s our view on the top 5 digital process automation trends that will shape 2020 – and ways which Kiwi businesses can capitalise on them. [Read More](https://content.quanton.co.nz/blog/business_process_automation_trends_for_2020) [![](https://content.quanton.co.nz/hubfs/Conversational%20ai%20header.png)](https://content.quanton.co.nz/blog/automation-and-conversational-ai-the-future-of-customer-service) ## [Automation and Conversational AI - The Future of Customer Service](https://content.quanton.co.nz/blog/automation-and-conversational-ai-the-future-of-customer-service) 05-Feb-2020 10:15:00 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [AI](https://content.quanton.co.nz/blog/topic/ai), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [NLG](https://content.quanton.co.nz/blog/topic/nlg), [Natural Language Processing](https://content.quanton.co.nz/blog/topic/natural-language-processing), [Customer Service Automation](https://content.quanton.co.nz/blog/topic/customer-service-automation), [Chatbot](https://content.quanton.co.nz/blog/topic/chatbot) [0 Comments](https://content.quanton.co.nz/blog/automation-and-conversational-ai-the-future-of-customer-service#comments-listing)   *Conversational AI is a growth area, offering new ears and a mouth for virtual assistants. Add in new arms and legs with automation and Kiwi businesses could reap big returns.* [Read More](https://content.quanton.co.nz/blog/automation-and-conversational-ai-the-future-of-customer-service) [![](https://content.quanton.co.nz/hubfs/Header-1.jpg)](https://content.quanton.co.nz/blog/if-youre-going-to-climb-everest-youre-not-going-to-do-it-without-a-sherpa) ## [If you’re going to climb Everest, you’re not going to do it without a Sherpa.](https://content.quanton.co.nz/blog/if-youre-going-to-climb-everest-youre-not-going-to-do-it-without-a-sherpa) 05-Dec-2019 13:33:05 / by [Garry Green](https://content.quanton.co.nz/blog/author/garry-green) posted in [Artificial Intelligence](https://content.quanton.co.nz/blog/topic/artificial-intelligence), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Future of Work](https://content.quanton.co.nz/blog/topic/future-of-work), [Cognitive Automation](https://content.quanton.co.nz/blog/topic/cognitive-automation), [Machine Learning](https://content.quanton.co.nz/blog/topic/machine-learning), [NLG](https://content.quanton.co.nz/blog/topic/nlg) [0 Comments](https://content.quanton.co.nz/blog/if-youre-going-to-climb-everest-youre-not-going-to-do-it-without-a-sherpa#comments-listing) [Read More](https://content.quanton.co.nz/blog/if-youre-going-to-climb-everest-youre-not-going-to-do-it-without-a-sherpa) [![](https://content.quanton.co.nz/hubfs/blog_20%20nov.jpg)](https://content.quanton.co.nz/blog/5-steps-to-transform-businesses-through-automation) ## [5 Steps To Transform Businesses Through Automation](https://content.quanton.co.nz/blog/5-steps-to-transform-businesses-through-automation) 26-Nov-2019 10:00:00 / by [Adam Taylor](https://content.quanton.co.nz/blog/author/adam-taylor) posted in [rpa](https://content.quanton.co.nz/blog/topic/rpa), [Robotic Process Automation](https://content.quanton.co.nz/blog/topic/robotic-process-automation), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Automation Strategy](https://content.quanton.co.nz/blog/topic/automation-strategy) [0 Comments](https://content.quanton.co.nz/blog/5-steps-to-transform-businesses-through-automation#comments-listing)   Is there something your business needs to be doing today which you can’t do because it requires significant investment in headcount?   It could be something from a customer experience point of view, an organisational standpoint or even a compliance aspect that you need to be doing but it’s out of reach because you can’t bring on the headcount or sustain the large investment.   Now, tell me, what’s the cost to your business of not doing that activity? What’s the impact of you not doing something that needs to be done in the business?   [Read More](https://content.quanton.co.nz/blog/5-steps-to-transform-businesses-through-automation) [![](https://content.quanton.co.nz/hubfs/Header%20Image.jpg)](https://content.quanton.co.nz/blog/san-francisco-ai-summit-key-learning-and-takeaways) ## [San Francisco AI Summit: Key Learning and Takeaways](https://content.quanton.co.nz/blog/san-francisco-ai-summit-key-learning-and-takeaways) 31-Oct-2019 08:50:52 / by [Russell Berg](https://content.quanton.co.nz/blog/author/russell-berg) posted in [Digital Transformation](https://content.quanton.co.nz/blog/topic/digital-transformation), [AI](https://content.quanton.co.nz/blog/topic/ai), [Artificial Intelligence](https://content.quanton.co.nz/blog/topic/artificial-intelligence), [Intelligent Automation](https://content.quanton.co.nz/blog/topic/intelligent-automation), [Future of Work](https://content.quanton.co.nz/blog/topic/future-of-work), [Cognitive Automation](https://content.quanton.co.nz/blog/topic/cognitive-automation), [Machine Learning](https://content.quanton.co.nz/blog/topic/machine-learning) [0 Comments](https://content.quanton.co.nz/blog/san-francisco-ai-summit-key-learning-and-takeaways#comments-listing)     Automation is undoubtedly on the agenda of most executives in New Zealand. Enabled by a wider ecosystem of smart technologies, Intelligent Process Automation is the destination making AI one of the hottest words of 2019. In September I travelled to America to attend the San Francisco Ai Summit – self-proclaimed the world’s largest AI event for business. At the event I joined several thousand attendees to hear from over 200 speakers and engage with over 200 exhibitors. The aim was to bring back key learning to be translated into practical insights to share and help move New Zealand businesses forward in the adoption and application of smart technologies – something key to Quanton’s drive. 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At Quanton we transform your operating model to a new, future-focused way of working by helping you build internal capability and find the sweet spots where automation can have the biggest impact on your organisation – with quantifiable benefit. #### Links - [Business Process Automation](https://www.quanton.co.nz/business-process-automation/) - [Automation Technology](https://www.quanton.co.nz/automation-technology/) - [Case Studies](https://www.quanton.co.nz/helpful-content/case-studies/) - Downloads and Free Stuff - Business Cases - [Case Studies](https://www.quanton.co.nz/helpful-content/case-studies/) - [White Papers](https://www.quanton.co.nz/helpful-content/downloads/) - [Pod Cast](https://www.quanton.co.nz/helpful-content/quanton_podcast/) #### Get In Touch [communication@quanton.co.nz](mailto:communication@quanton.co.nz) Office 1, Level 12, Southern Cross Building,, 59 High Street Auckland CBD, New Zealand 1010 Copyright 2026 | Quanton Limited