Quanton's World of Business Process Automation

2020: The Year That Was In Business Process Automation

23-Feb-2021 10:15:00 / by Russell Berg posted in Digital Transformation, Unattended Automation, Intelligent Automation, Machine Learning, Natural Language Processing, Business Process Automation, Conversational AI

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To launch our 2021 content season, we take a look back at 2020 and the year that was - through the eyes of you, our readers, listeners and viewers. From Hyperautomation to Intelligent Automation, Machine Learning and Conversational AI, we review the five pieces of content that most caught your attention, according to our analytics - and look forward to 2021 as the year rapidly builds momentum. 

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Conversational AI: A Global Perspective With CX Automation Leader, Liam Delap

08-Dec-2020 10:15:00 / by Russell Berg posted in Digital Transformation, Natural Language Process, NLG, Natural Language Processing, Conversational AI

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The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale.

Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.

 

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Finding Resilience and New Operating Models in the Covid Insurance World

21-Aug-2020 11:32:07 / by Garry Green posted in Digital Transformation, Robotic Process Automation, Intelligent Automation, Machine Learning, Future Operating Model, Conversational AI, Insurance Sector

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It is all about connection and people – both internal teams and customers. 

That was the clear message at a recent InsurTech webinar where a great panel from the New Zealand insurance market discussed the need for resilience, new operating models and automation in the world of insurance – and how their companies have adapted and plan to continue to evolve moving forward.

 

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