Quanton's World of Business Process Automation

Is there something your business needs to be doing today which you can’t do because it requires significant investment in headcount?

It could be something from a customer experience point of view, an organisational standpoint or even a compliance aspect that you need to be doing but it’s out of reach because you can’t bring on the headcount or sustain the large investment.

Now, tell me, what’s the cost to your business of not doing that activity? What’s the impact of you not doing something that needs to be done in the business?

Robots to the fore – Key insights for New Zealand Business into RPA in 2019

From making artificial intelligence a business reality to closer ties to human colleagues, robotic process automation is gearing up for a strong 2019

Humans will be robots will be forging stronger ties this year as Robotic Process Automation (RPA) move further into the Kiwi business landscape. As the year firmly gets underway, Garry Green, Managing Director for Quanton shares what he believes will be the four biggest trends for Process Automation this year. 

Artificial Intelligence (AI) and Machine Learning (ML) have become two of the most hyped technologies of the year and for many, there’s confusion around how they differ from Robotic Process Automation (RPA).

There’s certainly plenty of overlap - RPA can include ML or AI. But there are also distinctly unique with significant differences and despite the hype around AI, much bigger strides are being made with automation technologies such as RPA. More importantly RPA will be a critical platform to help organisations prepare for the benefits of AI and ML. We hit this topic in an exclusive podcast below and we're looking forward to hearing Professor Willcocks get into the details at our exclusive event on November 29th.  

Building on the success of a significant event in September Quanton is excited to announce the next conference in the DX Seminar series, headlined by renowned global Robotic Process Automation expert Professor Leslie Willcocks from the London School of Economics. 

Quanton is excited to announce the addition of UiPath to our technology offering. UiPath, alongside Blue Prism, was re-affirmed in The Forrester Wave™: Robotic Process Automation, Q2 2018 as two of the leading RPA technologies globally.

Since Quanton first introduced Robotic Process Automation to the New Zealand market in 2016, local demand has begun to expand rapidly.

Organisations are rapidly moving towards Robotic Process Automation (RPA) and looking at the horizon for the future opportunities of AI and other advanced technologies as a means to enable digital transformation.

This idea was supported entirely by Phil Fersht, CEO and Chief Analyst at HfS Research when he said “RPA has breathed new life into business operations by speeding up processes, increasing access to crucial data and digitising workflows. However, as this capability become the norm, further value must be realised by integrating software robots into emerging AI platforms.”

The risk of choosing the wrong technology is that an RPA programme will fail to scale, fail to deliver benefit or being abandoned.

According to Mary C. Lacity and Leslie P. Willcocks, in their book Robotic Process Automation and Risk Mitigation, in 2016 about 39 tools were being sold as “RPA” and about 120 tools were being sold as some form of cognitive automation and directly state that “because of the hype and confusion in the marketplace, clients risk choosing the wrong tool(s), too many, or bad tool(s).

When assessing and considering Robotic Process Automation organisations will face a range of internal barriers which can directly affect the adoption process. This week we discuss four barriers which we see commonly arising in New Zealand businesses. 

Over the last two weeks, we discussed Robotic Process Automation Myths and Selecting the Right Processes for RPA.

Deploying Robotic Process Automation can seem deceptively simple with limited transformational pain and so this week we want to address some of the typical risks associated with Robotic Process Automation programmes.