2. Increasing staff satisfaction
For OmniHealth the development of OH-Bot wasn’t just about cost efficiencies. In fact, that took a back seat to the ability to remove a real pain point for their medical practitioners.
Robotic Process Automation works best for repetitive, data-intensive, mundane tasks. The very tasks most people don’t want to carry out. Humans, on the other hand, are best utilised for value adding, specialist, often human interfacing, tasks.
Combine the two and you could have a winning formula for business success – and staff satisfaction.
3. From siloed data to meaningful insights to change health care practice
Many general practices and primary healthcare organisations, have a core patient management system along with peripheral systems, be they for bookings or the systems of providers they’re contracted to, which often don’t play well together.
When you don’t want to upgrade or replace your entire system, Robotic Process Automation can enable organisations to add a layer over the top of disparate systems to bridge the different systems. Not only can you automate transferring of data, but you can pull silos together and get meaningful insights into the data you have.
4. With greater data quality there will be less errors
Most organisations have problems with their data and the quality of it because it is not verified after being entered. Robotic Process Automation can flag exceptions and anywhere there’s a data mismatch, so that it can be addressed. Over time, data gets better and better. And with that, so too does the potential for more meaningful insights.
This point as critically important as we move into an ‘AI-driven’ age. Data is the fuel for smart systems. The potential for AI, Machine Learning and predictive analytics in health are massive. But the potential opportunity can only be realized if we have critical pieces like data.
5. It’s also about the patients and customers
It’s easy to think that automation is a tool or approach to drive business imperatives. And it is, but it’s not all it is. Professor Leslie Willcocks from the London School of Economics regularly talks about the concept of ‘the triple win’. When applied correctly automation can drive benefit for stakeholders, staff and customers, or in this case patients.
Adding value to the customer experience can perhaps create the greater return on investment of all to an organisation. What does it mean to a patient when a healthcare facility consistently processes all referrals received and reply within minutes – no matter what volume are received? For a patient wondering how long they are going to have to wait for a response this can remove a lot of anxiety and create trust rapidly.
In some use-cases outside of health we are seeing organisations process customer requests on-demand 24-hours a day. How impressed is the busy parent who filled in an online form last thing at night because that’s when they remembered and finds a confirmation email in their in-box the next morning?
Automation, AI and the future of technology can change how businesses deliver their services and provide value to customers. And we give the innovators in New Zealand businesses everything they need to know to start in Robotic Process Automation - The 2020 Guide.
The opportunity is now.