Quanton's World of Business Process Automation

How business process automation can provide resilience, relieve pressure on staff and enable companies to win at customer service.

Chorus New Zealand share their Robotic Process Automation journey and success supporting New Zealand through a major infrastructure transformation in a pre and post-covid world. 

It is all about connection and people – both internal teams and customers. 

That was the clear message at a recent InsurTech webinar where a great panel from the New Zealand insurance market discussed the need for resilience, new operating models and automation in the world of insurance – and how their companies have adapted and plan to continue to evolve moving forward.

Robotic Process Automation creates untapped opportunities for the healthcare sector. Here at Quanton we’ve recently had the opportunity to work with OmniHealth, a Kiwi primary care provider working to ensure there are strong, effective and sustainable general practice systems for the future.

And, our work with OmniHealth has seen us develop a Robotic Assistant in under five weeks that is giving doctors back more time to spend with their patients.

Covid-19 is permanently changing the way we consume services and work - but current state business operating models are underpinned by processes that often don't support the current needs and demands.

The real opportunity in this business environment is for enterprises to reconsider their current business models and make changes to support new ways of working. 

The reality is automation is now needed more than ever before.

The Covid-19 pandemic has forever altered our world. And the changes to businesses are dramatic. We’ve seen New Zealand’s economy shut down for more than a month as we fight to gain the upper hand over this virus. I’ve been pondering ‘How can automation support businesses, accelerate our recovery – and provide more resilience to handle future events like this?

Qualifying Robotic Process Automation with help from UiPath's Martin Milthorpe

Robotic Process Automation (RPA) is the fastest-growing segment of the global enterprise software market, according to analyst firm Gartner, but like any technology, it has had its growing pains. While there are a number of local success stories, most local companies have yet to fully harness the potential of the technology.

Digital process automation is real; With a rapidly evolving market and technological changes local businesses have to adopt future-ready operating models to remain relevant and sustainable. And business process automation is one important tool which offers that. Kiwi businesses need to consider how they’re going to embrace it to remain competitive.

Here’s our view on the top 5 digital process automation trends that will shape 2020 – and ways which Kiwi businesses can capitalise on them.

Is there something your business needs to be doing today which you can’t do because it requires significant investment in headcount?

It could be something from a customer experience point of view, an organisational standpoint or even a compliance aspect that you need to be doing but it’s out of reach because you can’t bring on the headcount or sustain the large investment.

Now, tell me, what’s the cost to your business of not doing that activity? What’s the impact of you not doing something that needs to be done in the business?

Eight technology enablers exist, which when holistically present in a technology mix will provide business leaders with the opportunity to drive short-term business benefit while creating a platform for sustainable digital transformation.