Quanton's World of Business Process Automation

Russell Berg

Drawing on experiences from the public, private and not-for-profit sectors Russell draws on a diverse background, exploring how smart technologies are enabling capability for enterprise businesses.
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2020: The Year That Was In Business Process Automation

23-Feb-2021 10:15:00 / by Russell Berg posted in Digital Transformation, Unattended Automation, Intelligent Automation, Machine Learning, Natural Language Processing, Business Process Automation, Conversational AI

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To launch our 2021 content season, we take a look back at 2020 and the year that was - through the eyes of you, our readers, listeners and viewers. From Hyperautomation to Intelligent Automation, Machine Learning and Conversational AI, we review the five pieces of content that most caught your attention, according to our analytics - and look forward to 2021 as the year rapidly builds momentum. 

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Conversational AI: A Global Perspective With CX Automation Leader, Liam Delap

08-Dec-2020 10:15:00 / by Russell Berg posted in Digital Transformation, Natural Language Process, NLG, Natural Language Processing, Conversational AI

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The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale.

Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.

 

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Data: The foundation for an AI competitive advantage

18-Nov-2020 11:51:54 / by Russell Berg posted in Digital Transformation, Machine Learning, Future Operating Model, Data

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Data is both a dependency and by-product of everything we do – from events in daily life like checkout-less shopping to solving the major problems of the world like a vaccine for Covid-19.

 

The only question for businesses is whether we are collecting the data and using it for strategic advantage.

 

Ken Grohe, President and Chief Revenue Officer for Weka, shares his views on the cost of the misuse of data and how businesses can create the foundation for competitive advantage.

 

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Intelligent Automation - A Global Perspective With DataRobot's VP of AI Strategy

13-Oct-2020 10:30:00 / by Russell Berg posted in Digital Transformation, Artificial Intelligence, Intelligent Automation, Cognitive Automation, Machine Learning, Future Operating Model

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Colin Priest, VP of AI Strategy for DataRobot and evangelist for Intelligent Automation shares his perspectives on the future of business process automation with Intelligent Automation.

 

Technology advancements over the past two-three years mean that Intelligent Automation is more accessible and practical than ever; we have moved past the hype, but adoption is still limited to the innovators and there are barriers for businesses.

 

For the early adopters who are prepared to push the limits and boundaries, Colin offers his thoughts on what it takes to start with an IA journey.

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Intelligent Automation - The Future for Business Process Automation

25-Sep-2020 15:03:17 / by Russell Berg posted in Digital Transformation, Artificial Intelligence, Intelligent Automation, Cognitive Automation, Future Operating Model

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Ever since Robotic Process Automation became widely understood people have been talking about the potential to combine automation capability with other smart technologies like AI and Machine Learning. As the ideas took shape the notion was referred to interchangeably as Intelligent or cognitive Automation.

 

At Quanton we believe Intelligent Automation is now a practical reality and represents considerable opportunity for organisations who are expediting digital transformation imperatives.

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Robotic Process Automation: The 2020 Guide

08-Jul-2020 09:14:07 / by Russell Berg posted in rpa, Robotic Process Automation, Business Process Automation

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From beginners guide to action plan, the 2020 guide reflects deepening RPA knowledge and demand.
 
 
Three years is a long time in technology. And for Robotic Process Automation in New Zealand the last three years have brought massive changes. Reflecting the growth in the New Zealand market, we've published Robotic Process Automation: The 2020 Guide.
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Remote Working, Automation, New Ways of Work & Future Operating Models

18-Jun-2020 10:35:46 / by Russell Berg posted in Robotic Process Automation, UiPath, Covid-19

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Covid-19 is permanently changing the way we consume services and work - but current state business operating models are underpinned by processes that often don't support the current needs and demands.

The real opportunity in this business environment is for enterprises to reconsider their current business models and make changes to support new ways of working. 

 

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Robotic Process Automation: Market Growth and Adoption

16-Apr-2020 15:09:26 / by Russell Berg posted in Digital Transformation, Robotic Process Automation, Intelligent Automation, Cognitive Automation

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Qualifying Robotic Process Automation with help from UiPath's Martin Milthorpe

 

Robotic Process Automation (RPA) is the fastest-growing segment of the global enterprise software market, according to analyst firm Gartner, but like any technology, it has had its growing pains. While there are a number of local success stories, most local companies have yet to fully harness the potential of the technology.

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Top 5 Business Process Automation Trends For NZ in 2020

18-Feb-2020 10:45:00 / by Russell Berg posted in Digital Transformation, Robotic Process Automation, Unattended Automation, Attended Automation, Blue Prism, UiPath, Intelligent Automation, Quanton

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Digital process automation is real; With a rapidly evolving market and technological changes local businesses have to adopt future-ready operating models to remain relevant and sustainable. And business process automation is one important tool which offers that. Kiwi businesses need to consider how they’re going to embrace it to remain competitive.

 

Here’s our view on the top 5 digital process automation trends that will shape 2020 – and ways which Kiwi businesses can capitalise on them.

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Automation and Conversational AI - The Future of Customer Service

05-Feb-2020 10:15:00 / by Russell Berg posted in AI, Intelligent Automation, NLG, Natural Language Processing, Customer Service Automation, Chatbot

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Conversational AI is a growth area, offering new ears and a mouth for virtual assistants. Add in new arms and legs with automation and Kiwi businesses could reap big returns.

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