AA Insurance claims big benefits for business and customers from digital employees
AA Insurance claims big benefits for business and customers from digital employees. Early work with Quanton sets the foundations for faster claims, and improved customer service and claims handling when claims events surge, such as during Cyclone Gabrielle
Case Study Results
- An initial Opportunity Assessment exercise involving Quanton and members from Toyota Finance New Zealand (TFNZ) customer services and fleet sales teams identified over 39,000 hours of potential benefit from automation and helped drive early engagement within the business.
- After delivering a pilot in 90-days, TFNZ has automated over 15 processes using UiPath RPA platform, reaping the benefits and giving almost 2,000 hours back to the business in 2019, while projecting a further 4,500 hours back to the business this year.
- A second UiPath software robot went live just before Christmas 2019, providing over 8,000 annual hours of additional automation processing capacity to the fleet team managing their rental portfolio.
About Toyota Finance New Zealand
- New Zealand’s largest captive finance company, TFNZ provides products and services, including consumer and small-business vehicle financing, vehicle leasing, and corporate fleet management services.
- Recently TFNZ added car-share subscription services to their portfolio, when they joined forces with the country’s largest car-share operator, CityHop. The demand for vehicle subscriptions – or vehicles-as-a-service – is increasing, which might indicate that the broader motor industry is preparing for a major shift.
Robotic Process Automation and Toyota New Zealand
- TFNZ wanted options to help the business scale, grow, and become more efficient without having to invest in large-scale, disruptive IT projects.
- Quanton says automation within TFNZ is not just about cost savings, with the very real potential for automation for cost avoidance and risk mitigation.
- Many people within the TFNZ Fleet team spend a considerable amount of time on transactional activities, like creating a quote for example – so this simple activity has been automated, to give more time to spend with customers rather than keying in data.
Introduction
When Anita Hogan, Applications Manager for Toyota Finance New Zealand (TFNZ), first spoke with New Zealand digital transformation services and business automation specialists Quanton about intelligent automation, she had one simple question: Could this technology work for us?