Quanton's World of Business Process Automation

Finding New Ways to Extend Automation's Value

21-Mar-2022 12:27:57 / by Garry Green posted in UiPath, Business Process Automation, Operational Excellence, Business Process Management, Automation Technology

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We’re thrilled to announce another new appointment to the team at Quanton, with Ursula Riemer joining in the newly created role as Strategic Engagement Director.

Joining us from UiPath, her appointment is a continuation of our push to help businesses elevate their approach to business process automation, and implement strategies to improve day to day customer and employee experiences while achieving increased business agility. 

 

 


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Bringing Operational Excellence and Digital Transformation Together

02-Mar-2022 10:25:51 / by Garry Green posted in Automation Strategy, Operational Excellence, Business Process Management

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We’ve always had a consultative approach where we understand our clients’ problems and issues, where they want to get to and how they want to get there – and the understanding that it’s about people, culture, processes, systems and technology.

Now we're taking things to the next level with our Operational Excellence Consulting and Business Process Management Services, with Ravi Kulatunga as Practice Lead.

 

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The New Zealand AI Landscape

10-Aug-2021 10:15:00 / by Russell Berg posted in Artificial Intelligence, DX Seminar, Events, Machine Learning, Automation, Predictive Analytics

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Part one of a two-part feature. In an insightful conversation with Professor James Maclaurin from the University of Otago we look at New Zealand’s AI landscape, discussing the findings of two reports addressing the government use of AI and the impact of AI on the future of work.

Plus details of our next exclusive event taking place on August 26th. 

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Part Two: Creating Digital First Services with Automation & AI

18-Mar-2021 10:15:00 / by Russell Berg posted in AI, Machine Learning, Future Operating Model, Automation, Predictive Analytics, Digital First

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Part two of a Two-Part Series

 

We share our top five takeaways from speaking with Kiwi professional Foreign Exchange (FOREX) Trader, Funds Manager, and Forex Trading Coach Andrew Mitchem. He shares his journey to create the TFTC Patter Trader, a digital first product underpinned by Machine Learning and Predictive Analytics. 

 

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Part One: Creating Digital First Services With Automation & AI

02-Mar-2021 10:00:00 / by Russell Berg posted in Machine Learning, Future Operating Model, Automation, Predictive Analytics, Digital First

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Part one of a two part series

TFTC Pattern Trader, a semi-automated foreign exchange trading platform, underpinned by predictive analytics and machine learning, was delivered to minimum viable product in 12-months and now has over 200 users leveraging the benefits of automation and AI. 

Kiwi  professional foreign exchange (FOREX) trader, funds manager and FOREX trading coach  Andrew Mitchem shares his journey creating a digital first product. 

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2020: The Year That Was In Business Process Automation

23-Feb-2021 10:15:00 / by Russell Berg posted in Digital Transformation, Unattended Automation, Intelligent Automation, Machine Learning, Natural Language Processing, Business Process Automation, Conversational AI

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To launch our 2021 content season, we take a look back at 2020 and the year that was - through the eyes of you, our readers, listeners and viewers. From Hyperautomation to Intelligent Automation, Machine Learning and Conversational AI, we review the five pieces of content that most caught your attention, according to our analytics - and look forward to 2021 as the year rapidly builds momentum. 

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Conversational AI: A Global Perspective With CX Automation Leader, Liam Delap

08-Dec-2020 10:15:00 / by Russell Berg posted in Digital Transformation, Natural Language Process, NLG, Natural Language Processing, Conversational AI

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The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale.

Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.

 

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Data: The foundation for an AI competitive advantage

18-Nov-2020 11:51:54 / by Russell Berg posted in Digital Transformation, Machine Learning, Future Operating Model, Data

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Data is both a dependency and by-product of everything we do – from events in daily life like checkout-less shopping to solving the major problems of the world like a vaccine for Covid-19.

 

The only question for businesses is whether we are collecting the data and using it for strategic advantage.

 

Ken Grohe, President and Chief Revenue Officer for Weka, shares his views on the cost of the misuse of data and how businesses can create the foundation for competitive advantage.

 

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Raising Financial Literacy and Wellbeing with Humans and Robots

10-Nov-2020 11:54:51 / by Garry Green posted in Digital Transformation, Future of Work, Future Operating Model, Robo Advice

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When humans and robots come together in hybrid financial services. 

It’s an admirable aim. But sadly it’s also one that is proving challenging.

Getting financial advice is still seen very much as the domain of the rich. For the average New Zealander its generally not on the radar.

Can robots and AI help? In a digital world, are we ready for robots to provide us with financial advice?

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Chorus & Robotic Process Automation - Raising the Customer Service Bar

29-Oct-2020 10:15:00 / by Garry Green posted in Robotic Process Automation, Winning in Recession, Business Process Automation, Future Operating Model

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How business process automation can provide resilience, relieve pressure on staff and enable companies to win at customer service.

 

Chorus New Zealand share their Robotic Process Automation journey and success supporting New Zealand through a major infrastructure transformation in a pre and post-covid world. 

 

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